ACTEON X-Ray Technical Service
Dental Panoramic Cephalometric Tomographic X-ray
You can request 24/7 technical support by calling +902165195853 or contacting us via WhatsApp.
No matter where you are in the world, we provide remote support for Panoramic and Tomographic X-ray software malfunctions.
We provide remote and on-site technical support worldwide.
ACTEON PANORAMIC X-RAY ERROR CODES
0 / 1 Internal MCU error
500 ÷ 505 MCU Ethernet errors
100 / 101 Configuration area parameter doesn't match the expected one
102 Wrong version number in configuration area
103 / 104 Timeout error occurred during an EEPROM erase/write operation
200 Zero position optical sensor of rotation axis always activated
201 Zero position optical sensor never activated
202 / 203 Zero position optical sensor of rotation still active after exiting from zero
204 Unexpected activation of rotation optical sensor
205 Timeout on rotation
240 Zero position micro Y always active
241 Zero position micro Y never active
243 Timeout on Y axes
270 / 271 Hardware key fault
360 RX button pressed on start-up or before exam
362 RX button released during emission
370 Sensor ready lost during exposure
371 Sensor not ready
374 The computer connection drops or times out during exam
375 Sensor took long in configuration mode (while in preheat)
750 Generator board initialization error
751 Alarm "overvoltage kV"
752 Alarm "overload on filament" on Generator board
753 Alarm "overload anodic current"
754 Alarm "filament not OK"
755 Alarm "backup timer"
756 Alarm "PFC not OK"
757 Alarm "Brown OUT"
758 Alarm "NO X-ray"
759 Alarm "unexpected emission"
760 Alarm "NO RX button command"
761 Alarm "NO X-ray emission"
762 Bad unit status: emission flag detected unexpectedly
763 kV analog feedback out of range
764 mA analog feedback out of range
765 Filament analog feedback out of range
766 Generator board reset due to a brown out
767 Generator board reset due to low voltage detection
768 Generator board reset due to a watchdog timeout
769 Generator board reset due to a stack overflow
770 Mismatch between generator board (A2) and MCU board (A1) types (2D / 3D)
850 One or more keycodes are pressed
852 Button >O< pressed during movements
1200 DLL communication error
1201 Setup menu: write data EEPROM failure
1202 Unexpected value detected by the software
1203 Software allocation failure
1204 Exposure parameters failure
1205 Image buffer allocation failure
1401 Sensor frame lost during exam
1402 Sensor configuration failure
1403 Software watchdog error
1404 Sensor does not detect X-rays during exam
1405 Sensor frame lost during exam
1406 Error in sensor frame rate
X-ray technical service, new and used X-ray sales needs, as well as X-ray troubleshooting, maintenance, repair, installation, and remote assistance requirements, please feel free to contact us 24/7.