GENORAY X-Ray Technical Service
Dental Panoramic Cephalometric Tomographic X-ray
You can request 24/7 technical support by calling +902165195853 or contacting us via WhatsApp.
No matter where you are in the world, we provide remote support for Panoramic and Tomographic X-ray software malfunctions.
We provide remote and on-site technical support worldwide.

GENORAY PANORAMIC X-RAY ERROR CODES
E001 The kV figure is low.
E002 The kV figure is high.
E003 The mA figure is low.
E004 The mA figure is high.
E005 Imbalance of feedback ‘mA’(OCP)
E006 Imbalance of feedback ‘kV’(OVP)
E007 The outside temperature of Tank is high.
E008 The outside temperature of Tank is high.
E009 During exposure, the exposure switches were released.
E010 Overload at the axis of rotation of the Gantry.
E011 Overload at the Y axis of rotation of the Gantry.
E012 Overload at the motion of Ceph sensor.
E013 Overload at the motion of Ceph sensor.
E014 Overload at the motion of collimator.
E015 The FPGA program has not been downloaded.
E016 The exposure button is pressed continuously.
E017 There is no communication response from the Lift Board.
E018 There is no X-ray output response
E019 The X-ray output signal is different.
E020 There is no SD card.
E021 No voice files on SD card.
E022 Rotation position for rotation is stopped.
E023 The exposure program is not correct(Rotation axis)
E024 The exposure program is not correct(Y axis)
E025 The exposure program is not correct(Ceph sensor axis)
E026 The exposure program is not correct(Second Ceph sensor axis)
E027 The exposure program is not correct (First Collimator sensor axis)
E028 Overload at chin rest X axis movement.
E029 Overload at chin rest Z axis movement.
E030 Overload at the upper collimator movement.
E031 Overload at the lower collimator movement.
E032 Overload at left collimator movement.
E033 Overload at right collimator movement.
E034 Overload at the sensor rotation axis.
E035 Overload at the FR laser movement.
E036 The CT sensor vertical movement has been overloaded.
E037 The door of the shield room is opened.
E038 The firmware version is incompatible.
E039 During initialization of equipment, rotation of rotation part was aborted.
W001 The door of the shield room is opened.
W002 Adjustment of motor value for chin rest board is required.
W002 Adjustment of motor value for chin rest board is required.
W003 Adjustment of motor value for collimator board is required.
W004 Adjustment of the vertical motor value for detector is required.
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