VATECH X-Ray Technical Service
Dental Panoramic Cephalometric Tomographic X-ray
You can request 24/7 technical support by calling +902165195853 or contacting us via WhatsApp.
No matter where you are in the world, we provide remote support for Panoramic and Tomographic X-ray software malfunctions.
We provide remote and on-site technical support worldwide.

VATECH PANORAMIC X-RAY ERROR CODES
001 The tube is not ready for use
002 The cable between the tube tank and Inverter board are disconnected
003 A current of the inverter board exceeds the maximum allowable level during X-ray irradiation
004 There is ±10kV or more voltage difference in tube voltage compared to a reference value
005 There is ±0.5mA or more current difference in tube current compared to a reference value
006 There is ±20kV or more voltage difference in tube voltage feedback compared to the average value
007 There is ±1mA or more current difference in tube current feedback compared to the average value
008 The temperature of the mono tank is above the setting temperature
009 The inverter output current is higher than 1A during X-ray irradiation (In EP, IP condition)
010 The inverter board falsely recognizes the exposure switch signal as OFF after the irradiation On command
011 The X-ray OFF command is not sent to the inverter board in 0.5 seconds after turning off the exposure switch
012 kV feedback is over -20kV compared to the setting value during X-ray irradiation
013 kV feedback is over +20kV compared to the setting value during X-ray irradiation.
014 The mA feedback value is less than 50% compared to setting conditions during X-ray irradiation.
015 The mA feedback value is higher than 150% compared to setting conditions during X-ray irradiation.
021 Rotator-axis motor origin movement
027 Cephalo sensor motor origin movement
037 Generator tilting
060 The exposure switch is pressed when turning on the equipment.
061 X-ray exposure is stopped by releasing the exposure switch.
102 There is no response during CAN communication.
X-ray technical service, new and used X-ray sales needs, as well as X-ray troubleshooting, maintenance, repair, installation, and remote assistance requirements, please feel free to contact us 24/7.
